Refund Policy
Thank you for shopping with Mirelixa.
Please review this Refund Policy before placing an order.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests cannot be guaranteed.
Once an order has entered processing, fulfillment, packing, or shipping, we may no longer be able to cancel or modify it.
To request cancellation, contact:
Please provide your order number and the email address used when placing the order.
Returns
You may request a return within 30 days of the original purchase date.
To be eligible for a return, the product must generally:
- Be unused
- Be unopened
- Be in the condition in which it was received
- Remain in its original packaging
- Include any accessories or components originally supplied
- Show no signs of use, contamination, alteration, or customer-caused damage
A return must be approved before an item is sent back.
Please do not return an item without first contacting customer support.
Unauthorized returns may not be accepted.
Beauty and Personal-Care Products
For hygiene and safety reasons, certain opened or used beauty and personal-care products may not be eligible for return unless required by applicable law.
This may include products such as:
- Skincare products
- Cosmetics
- Creams
- Serums
- Grooming products
- Hair-removal products
- Hair-care products
- Personal-care products
- Oral-care products
- Bath products
- Other hygiene-sensitive items
Please carefully review the product information before opening or using an item.
Individual Results
Individual experiences with beauty and personal-care products may vary.
Results may depend on factors including skin type, hair type, individual characteristics, frequency of use, application method, and other circumstances.
Unless otherwise required by applicable law, dissatisfaction with an individual result does not automatically mean that a product is defective.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, contact us promptly at:
Please provide:
- Order number
- Email address associated with the order
- Description of the issue
- Clear photographs or videos of the product
- Photographs of the packaging
- Photograph of the shipping label where applicable
We will review the information provided and determine an appropriate resolution based on the circumstances.
A resolution may include a replacement, refund, partial refund, or another appropriate solution.
Return Shipping
Unless an item is confirmed to be damaged, defective, or incorrectly shipped, customers may be responsible for return-shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
Do not send products directly to a manufacturer, supplier, fulfillment center, or address printed on a shipping parcel unless customer support has specifically instructed you to do so.
Refunds
After an approved return is received and reviewed, we will notify you regarding the status of the refund.
If approved, a refund will generally be issued to the original payment method where possible.
The time required for funds to appear in your account depends on your bank, payment processor, card issuer, or financial institution.
Missing Refunds
If an approved refund does not appear after the processing period provided by your financial institution, please first contact your bank or card issuer.
If you still need assistance afterward, contact:
Contact Us
For questions about returns, refunds, cancellations, or damaged items:
Email: support@mirelixa.com
Website: mirelixa.com
Company Name: Shanxi Liu Shuiming Technology Co., Ltd.
Company Address: Room 1124, Unit 41, Building 36, Taitie Bailongyuan, Honggou Road, Yingze Subdistrict, Yingze District, Taiyuan City, Shanxi Province, China
Contact Information: +86 15535100864