Shipping & Delivery
Thank you for shopping with Mirelixa.
We work with shipping and fulfillment partners to deliver orders to customers in the locations we currently serve.
The total time required to receive an order generally consists of:
Order Processing + Shipping Transit
Order Processing
After an order is placed, it may go through:
- Payment verification
- Order confirmation
- Product preparation
- Packaging
- Fulfillment processing
- Dispatch preparation
Processing times may vary depending on order volume, product availability, weekends, holidays, and other operational factors.
Once an order has entered fulfillment, cancellation or address changes may no longer be possible.
Shipping Time
Delivery times vary depending on the destination, carrier, customs processing, product availability, and other factors.
Any shipping or delivery timeframe displayed on Mirelixa should be considered an estimate rather than a guaranteed delivery date unless explicitly stated otherwise.
Shipping delays may occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Customs clearance
- Customs inspections
- Severe weather
- Transportation disruptions
- Peak shopping periods
- Public holidays
- Security inspections
- Remote locations
- Incorrect shipping information
- Other logistical disruptions
Tracking Information
When tracking information becomes available, it may be sent to the email address associated with your order.
Tracking information may require some time to become active after a shipment has been prepared or handed to a carrier.
International shipments may also be transferred between multiple logistics providers.
During these transfers, tracking information may temporarily stop updating.
Multiple Packages
Orders containing multiple products may occasionally be fulfilled from different locations.
As a result, items from the same order may arrive in separate packages or at different times.
Receiving one package does not necessarily mean that the remaining products are missing.
Customs and Import Charges
International orders may be subject to customs procedures, duties, taxes, brokerage charges, or other fees imposed by local authorities.
Unless otherwise clearly stated at checkout, customers are responsible for any charges imposed by local customs authorities, government agencies, or carriers.
Mirelixa does not control customs decisions or customs-processing times.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please verify your:
- Full name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number
If you notice an address error, contact customer support as soon as possible.
Changes cannot be guaranteed after an order enters processing or fulfillment.
We may not be responsible for delivery problems caused by inaccurate, incomplete, inaccessible, or outdated shipping information provided by the customer.
Delivered but Not Received
If tracking information indicates that a package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members, neighbors, reception staff, or building management.
- Contact the delivery carrier.
- Allow additional time where carriers occasionally mark packages delivered before final physical delivery.
If you still require assistance, contact us with your order number and tracking information.
Lost or Delayed Packages
If a shipment appears significantly delayed, contact:
We may review available tracking information and coordinate with relevant fulfillment or shipping partners where appropriate.
Contact Us
For shipping and tracking questions:
Email: support@mirelixa.com
Website: mirelixa.com
Company Name: Shanxi Liu Shuiming Technology Co., Ltd.
Company Address: Room 1124, Unit 41, Building 36, Taitie Bailongyuan, Honggou Road, Yingze Subdistrict, Yingze District, Taiyuan City, Shanxi Province, China
Contact Information: +86 15535100864